No shipmfent but status delivered. Is it a fraud?

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    avasilevich
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    The seller wrote me my order was shipped. After some time I discovered the tracking number in my order was of other customer with delivered order. My order was never sent.
    Now I have no shipment but my order has status delivered. The supplier promises to refund.
    Is it a fraud?
    How can I open a dispute?

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