64. How to get in touch with a real person at the Aliexpress customer service and not just the Eva robot?

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Do you need to get in touch with a real person at the Aliexpress customer center but don’t know how? We have prepared a simple guide for you. Just take a few steps and you can discuss your question with a live person and not just the Eva robot.

1. Turn on the customer service chat

You can open the chat window for communication with Aliexpress using the Chat Now icon. At the very bottom of the Aliexpress front page, click Customer Service. The Aliexpress Help Center page will open, where you can use Customer Service at the bottom of the page.

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Click Chat Now and follow the instructions to connect with a real person.

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2. Click on Payment failed

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3. Click on Other order issues

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4. Click on Extra Money

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5. Click on NO

In this step, Aliexpress offers you the option to cancel the order and order the goods in another store. That, however, is not your goal now, so choose NO.

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6. Click on Chat with an agent now

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7. You have connected with a live person on Aliexpress customer line

You can write your problem in this chat. You can attach a picture via Send a picture or another attachment via Send file.

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8. You can end the support chat via End customer service

Subsequently, you will be shown a short questionnaire to evaluate the service provided by Aliexpress. You may or may not fill it out.

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We will be happy if you share with us in the comments about your experience with Aliexpress customer service.

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